To Our Customers:
We strive to deliver excellent service to our customers and provide efficient prompt service. We welcome your suggestions and/or comments.
|Regular Walk-In Office Hours||Monday – Friday||8:00 a.m. – 5:00 p.m.|
|Customer Service Phone Lines||Monday – Friday||9:00 a.m. – 5:00 p.m.|
|Payments may be made through our Automated Phone system 24 hours a day.|
*All automated payment processing takes a minimum of two business days.
What We Do:
The City of Piqua provides electric, water, wastewater, stormwater and refuse pick-up which includes recycling service. Charges for the services listed above are billed to our customers monthly.
Utility bills are due within 10 days from the date of billing. A 5% late fee will be applied to any payment made after the due date.
Our Customer Service Representatives and Field Technicians are available to assist you with questions and concerns you may have regarding your utility services. Please call our office at 937-778-2000 for assistance.
Payment of Utility Bills:
Your City of Piqua utility bill payment may be mailed, deposited in our convenient drive-up payment box (located on the west side of our building between the Utility Billing Office and the Piqua Fire Department), or paid in our Utility Billing Office located at 201 W. Water Street.
You may also pay online from our website by clicking on the Paying Bills tab.
We now accept Visa, Mastercard, and Discover for payments on your accounts.
Robin E. Hungerford
Utility Business Office Manager
City of Piqua
Utility Business Office
201 W Water Street
Piqua OH 45356
e-mail Utility Business Office