Advanced Metering Infrastructure (AMI) System
The City of Piqua is proud to inform our residents and businesses that the AMI system installation has begun. By upgrading to advanced metering technologies, we’re investing in our infrastructure and in our customers. Full city-wide change out will take approximately 12-18 months to complete and should be completed by the end of 2018.
You may notice our contractor, SGS, around town replacing our current water and electric meters. Residents will receive a letter to alert them when SGS will be in their area.
Appointments are not required for outside meters, SGS will notify the resident of the replacement by knocking on the front door. These replacements generally take less than one hour to install. The required city-wide meter upgrade will entail only a momentary power or water interruption, there is no need for the resident to be present during the exchange. If a resident is asked to call in to schedule an appointment due to the meter being inside, the technician will leave a door hanger with the phone number to call along with other pertinent information.
This state-of-the-art, fully automated system will eliminate the need for meter readers to visit your property to collect a meter reading. There is no charge for the city-wide meter installation or upgrade of city owned metering equipment. However, as always, the homeowner would be responsible for the working condition of privately owned plumbing and electrical equipment on the property; and making sure it is in a condition to allow for the replacement of city owned metering equipment.
The City of Piqua is committed to providing you with the best service possible. The new meters and meter reading system will allow us to continue our reliable service to you by providing timely monthly readings. If you have any questions or would like additional information on our new metering system, please contact our customer service representative weekdays between 8 a.m. and 5 p.m., at 778-2000.
Thank you for your cooperation.
Frequently Asked Questions (FAQ)
1. What is the metering project?
The metering project is about The City of Piqua’s commitment to you and the community to provide reliable, affordable, efficient and effective utility service and customer service excellence. Most importantly, it’s about upgrading the old hardware with more modern and reliable meters.
2. Who is receiving meters?
All City of Piqua customers, both residences and businesses, will receive new meters. This is a mandatory service upgrade.
3. Who will be installing my new meters?
Either the City of Piqua or our authorized representative, SGS, will install the new meters. Feel free to ask for identification from the SGS employees.
4. Will I be charged on my utility bill for the new meters?
Work will be performed by SGS at no cost to the customer.
5. How can I prepare for my new meter installation?
The day of the meter installation, the installer will knock on you door to notify you about the meter change and the brief loss of service during the electric and water installation.
Prior to installation: Make sure to provide safe access to your electric and water meter by clearing any obstructions like bushes that need to be trimmed back, items that need removed, or gates that need to be unlocked.
6. Can I make an appointment for my meter installation?
Most smart meter installations will be performed without an appointment. Every effort is being made so that there is little to no impact on you, the customer. Appointments for special needs will be handled on a case-by-case basis.
7. Will I be able to read my new electric meter?
Yes, the new electric meters have an easy-to-read digital display instead of analog dials.