City of Piqua Announces Utility Customer Survey

Posted on: May 20th, 2022 No Comments

 

The City of Piqua Utility Business Office has collaborated with GreatBlue Research, Inc. to conduct a survey of Piqua utility customers. The survey aims to measure customer satisfaction levels and gather opinions about the City of Piqua utilities.

Customers who complete the short survey are eligible to win one (1) of twenty (20) $25.00 Amazon gift cards. Responses to this survey help design a new billing statement, information technology, and other upgrades over the next year.

“The Utility Business Office is working to improve technology, communication, and payment options for utility customers and would really appreciate input from citizens to inform the process.  We are really excited to hear from our customers,” stated City of Piqua Utility Business Office Manager RJ Monnier.

GreatBlue Research, Inc., a professional research firm located in Glastonbury, Ct., will conduct the survey.  As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc. maintains the anonymity of respondents to surveys the firm conducts. No information will be released that might, in any way, reveal the identity of the respondent.

Customers can access the digital survey by visiting https://piquaoh.org/city-departments/utility-business-office/utility-customer-survey/ and clicking the survey link, scanning the QR code on flyers mailed with customers’ utility bills and posted at the Utility Business Office – 201 W. Water St., Piqua, Ohio, or directly at www.tinyurl.com/PiquaVoiceofCustomer.

 

 

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201 W. Water Street, Piqua, OH 45356
City Offices: 937-778-8300
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