City Offices to be Closed to the Public Until Further Notice due to the Severity of COVID-19 Cases

Posted on: November 9th, 2020 No Comments


Beginning Wednesday, November 11, 2020, all Piqua City Offices will be closed to the public to protect both the public and our staff. It is imperative that we protect our staff from COVID-19 so they are able to continue to provide essential operations to the Piqua community. It is equally important that we do our part to prevent citizen exposure to one another.

Last week, the City of Piqua experienced its highest weekly count since the beginning of the pandemic with 80 new cases. In previous weeks, cases averaged 38 new cases per week. Today, Piqua is reporting 46 new COVID-19 cases increasing the total case count to 540 cases.

The Piqua Health Department strongly encourages community members to continue washing your hands, using proper social distancing, wear a mask, and following all CDC guidelines including quarantine and isolation procedures. The CDC has provided a guide showing the difference between quarantine and isolation.


Quarantine vs. Isolation

Quarantine keeps someone who is in close contact with someone who has COVID-19 away from others. If you have come into contact with someone who has tested positive for COVID-19 the following procedures should be taken:


  • Stay home until 14 days after your last contact
  • Check your temperature twice a day and watch for symptoms of COVID-19
  • If possible, stay away from people who are at higher risk for getting very sick from COVID-19


Isolation keeps someone who is sick or tested positive for COVID-19 away from others, even in their own home. If you test positive for COVID-19 the following procedures should be taken:


  • Stay home until after at least 10 days since symptoms first appeared and;
  • At least 24 hours with no fever without the use of fever-reducing medication and;
  • Symptoms have improved


If you tested positive for COVID-19 but do not have symptoms the following procedures should be taken:


  • Stay home until after 10 days have passed since your positive test


If you live with others, stay in a specific “sick room” or area and away from other people or animals, including pets. Use a separate bathroom, if available.


While the City buildings are closed the following procedures will be in effect until further notice:

Health Department: To apply for a birth or death certificate, a plumbing permit, or contractor registration fill out the forms available on the Health & Sanitation Page at These forms can be mailed or dropped into the Utilities Billing Office Drop Box located between the Fire Department and the Utility Billing Office. Please include a check for payment. Applications will be processed as quickly as possible. Be sure to include a phone number and email address so we can contact you when the items are available. General questions and questions regarding refuse and recycling can be directed to 937-778-2060. For information or questions regarding the coronavirus pandemic, please call 1-833-4-ASK-ODH.

Phone: 937-778-2060



Utility Billing Office: The Utility Billing Office phone lines will be available Monday – Friday from 9:00 a.m. – 5:00 p.m. Payments may be made through our automated phone system, on our website, or mailed to our office at 201 W. Water St. Piqua, OH. You may also use our outside payment drop box located by the Fire Department on the west side of the building. When making a payment on our automated phone system or online, please have your full utility account number available. Requests to transfer utility services will be processed over our phone lines with the proper information. Meter Readers will not be entering residences and billings will be estimated for usage on the electric if a reading is not provided to our office by the resident.

Phone: 937-778-2000



Income Tax Office: The Income Tax office will be available by phone Monday – Friday 8:00 a.m. – 5:00 p.m. at 937-778-2009. Tax return filings and check payments can be mailed to our office at P.O. Box 1223, Piqua, Ohio, 45356 or they can be dropped off in the Utility Payment Drop Box located by the Fire Department on the west side of our building. If you have already filed a return in our office and wish to make a credit card payment for a balance due, please contact our office at 937-778-2009. Tax forms and instructions are available on our website.

Phone: 937-778-2009



Police Department: Public access to the building will be suspended. Community members needing to speak to a Police Officer will be asked to wait outside instead of in the lobby. Anyone at the building needing to speak to an officer should use the phone located in the entryway. This phone rings to the Miami County Dispatch Center. During normal business hours members of the public should call the department prior to arriving in person. In addition, the following items will be suspended until further notice: No civilian Fingerprinting and no public building tours. Public Records Requests will be handled by phone, email, or through the City of Piqua’s website.

Some of the precautions the patrol officers will be making in the immediate future:

  • Officers may try to handle more situations by phone call instead of person to person.
  • Officers may be speaking to people outside of buildings/residences rather than holding conversations inside.
  • Officers may be seen wearing gloves more often or other Personal Protection Equipment (PPE) as a situation dictates.

Phone: 937-778-2027 (Police Non-Emergency Line)

937-440-9911 (Dispatch Non-Emergency Line)



Engineering Department: The Engineering Department will be accepting permit applications by email at or you may mail them to the Engineering Department at 201 W. Water St., Piqua, Ohio, 45356. The applications are available on the City of Piqua website.

Phone: 937-778-2044




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201 W. Water Street, Piqua, OH 45356
City Offices: 937-778-8300 | Utilities Business Office: 937-778-2000
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